ICO guide to handling data protection complaints

The ICO has updated its guide on how to deal with data protection complaints. It is written with businesses in mind, but applies equally well to non-profits.

The stages include:

  • Acknowledge
  • Investigate
  • Regular updates
  • Keep a record
  • Respond
  • Review

It includes top tips and links to other helpful resources, and you can read it at https://ico.org.uk/for-organisations/sme-web-hub/how-to-deal-with-data-protection-complaints-you-receive-as-a-small-business/

This should align with your own internal processes, but if not then we recommend you consider a Data Protection Review and you can find out more by getting in touch in any of the normal ways, using https://zorva.info/about-us/contact-us/ or by booking a 20-minute insight call at https://zorva.info/free-insight-call/ (for TinoPai members, but it’s free to join, and you get lots of other benefits including free live and on-demand webinars).