Andrew Laing is the ICO’s Head of Data Protection Complaints and he has written a helpful blog on how to get the basics right when responding to Data Subject Access Requests.
I recommend that you read the whole article at https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2022/09/subject-access-requests-getting-the-basics-right/ but he highlights the most common causes of complaint as:
- Delay – where requests for information take too long
- Relationship breakdown – where the response is unsatisfactory or no one is available to help
- Trust – people do not believe what they are being told
- Lack of understanding – people mistakenly think the information provided is unclear or unhelpful
Do give some thought as to how you can mitigate against these risks in your organisation and if you would like to discuss it, or ask for advice, you are welcome to get in touch in any of the normal ways, use https://zorva.info/about-us/contact-us/ or by booking a 20-minute insight call at https://zorva.info/free-insight-call/ (for TinoPai members, but it’s free to join and you get lots of other benefits including free live and on-demand webinars).