The National Crime Agency (NCA) has published a series of short videos to help explain the different types of fraud (romance, phishing, impersonation, investment and payment diversion).
Could you use these free videos as a part of your induction and ongoing training? Youc an fnd them at https://www.nationalcrimeagency.gov.uk/what-we-do/crime-threats/fraud-and-economic-crime/fraud-explained.