Blackbaud has again published its annual Supporter Experience Report, and it is available for download at https://www.blackbaud.co.uk/industry-insights/resources/supporter-experience-report
It contains a number of insights from over 600 organisations, and is worth reviewing to see how your organisation compares.
You do need to provide Blackbaud with your details before you download your free PDF copy, but you can always unsubscribe to stop further marketing emails if you wish.