COVID-19 has meant that we have had to adapt how we do things, and it can sometimes be difficult to use the same ways of working when we are not in our offices.
It’s even more important to be able to capture comments from staff or volunteers in these less formal circumstances, and I recently found a great free resource that may be helpful.
Just one of the free resources available from Evaluation Support Scotland is a template for capturing casual comments, so that everything can be recorded for follow up or evaluation. Why not use this as a reason to make extra contact with staff and volunteers, perhaps even using the phone to give people a break from Zoom!