We mentioned this a few months ago but the ICO has updated its guidance and so it’s worth repeating, particularly as it is a topic of focus for the ICO at the moment (and that means serious fines for the perpetrators).
In the ICO’s latest newsletter they say that if you are receiving nuisance calls, there are some things you can do to help stop them, and they categorise them as:
- register landlines and mobile numbers with the Telephone Preference Service (TPS) free of charge;
- report any nuisance calls you continue to receive to the ICO, using their online nuisance calls reporting tool; and
- refer concerns about fraud and scams to Action Fraud or Police Scotland, concerns about a business’s practices to Trading Standards through Citizens Advice and concerns about silent or abandoned calls to Ofcom.
Could this be worth sharing with your staff?