The ICO has issued a monetary payment notice, intending to fine Royal Mail £20,000 for an incident from April 2021, where it sent 213,000 email marketing messages to people who had previously opted out. The Royal Mail was promoting its ‘War of the Roses’ special stamp series. The fine is lower than it might have […]
GDPR & Governance (DO NOT USE)
Reasons why CRM’s fail #1 – Driven by just one group
Someone recently asked me for the reasons why CRM projects fail. As someone who is asked for advice when they do, and who leads successful CRM implementations, I wanted to share some reasons. In this occasional series, we will look at actual reasons for CRM project failures, and what lessons we can all draw from […]
Report of the Fundraising Regulator’s Annual Event
Last week I joined almost 500 others to attend the Fundraising Regulator’s virtual annual event, and the headlines were: A new self-reporting tool has been launched for when an organisation feels it may have breached the Code of Fundraising Practice https://www.fundraisingregulator.org.uk/more-from-us/self-reporting Last year 13,000 people use the Fundraising Preference Service, a small increase on the […]
Charity Commission issues timely advice for all charities
The Charity Commission and the Fundraising Regulator have jointly issues some timely advice on how to give safely, to support those affected by the war in Ukraine or elsewhere. You can read their full article here https://www.gov.uk/government/news/statement-on-ukraine-crisis-and-its-implications-for-charities, and it covers important topics including: Running effective and impactful appeals Holding, moving and receiving funds safely Guidance […]
Will Facebook and Instagram shut down in Europe?
It seems unlikely, but there is certainly some posturing going on. In Meta’s (ex Facebook) annual report to the U.S. Securities and Exchange Commission, it warns that if a new framework for international data transfers is not adopted and the company is no longer allowed to use the current model agreements or alternatives, it may […]